Privacy Policy

At Cute Cat Vet Clinic, we respect your privacy and are committed to protecting the personal information you share with us through our website, contact forms, appointment forms, advertisements, phone calls, WhatsApp, email, or any other communication channel.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our veterinary services.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you when you visit our website, fill out a form, book an appointment, contact us, or interact with our online advertisements.

The information we may collect includes:

Full name
Phone number
Email address
Address or location details
Pet name, breed, age, and health-related details
Appointment request details
Messages or inquiries submitted by you
Website usage data such as IP address, browser type, device type, pages visited, and time spent on the website

We only collect information that is necessary to respond to your inquiry, provide veterinary services, manage appointments, improve our website, and communicate with you effectively.

2. How We Use Your Information

The information collected may be used for the following purposes:

To respond to your inquiries
To schedule, confirm, or manage appointments
To provide veterinary consultation and pet care services
To communicate updates, reminders, or service-related information
To improve our website, services, and customer experience
To understand website performance and visitor behavior
To run, track, and improve online advertising campaigns
To comply with legal, regulatory, or operational requirements

We do not sell or rent your personal information to any third party.

3. Google Ads, Analytics & Remarketing

Our website may use Google Ads, Google Analytics, Google Tag Manager, remarketing tags, conversion tracking, and similar advertising tools.

These tools help us understand how users interact with our website and advertisements. They may collect information such as your device type, browser, pages visited, form submissions, and actions taken on the website.

Google and other advertising platforms may use cookies or similar technologies to show relevant ads based on your previous visits to our website.

You can manage or turn off personalized ads through Google’s ad settings here:
https://adssettings.google.com/

You can also control cookies through your browser settings.

4. Lead Forms & Appointment Inquiries

When you submit a lead form, appointment form, or contact form through our website or advertisement, the details provided by you may be used byCute Cat Vet Clinic to contact you regarding your inquiry.

This may include communication through phone calls, SMS, WhatsApp, or email.

By submitting your information, you consent to being contacted by our clinic for appointment scheduling, service information, follow-ups, and pet care-related communication.

5. Cookies Policy

Our website may use cookies and similar tracking technologies to improve functionality, analyze traffic, and deliver relevant advertising.

Cookies help us:

Improve website performance
Understand visitor behavior
Measure ad campaign performance
Remember user preferences
Show relevant advertisements

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Sharing of Information

We may share your information only when necessary and in limited circumstances, such as:

With trusted service providers who help us manage our website, advertising, analytics, appointment systems, or communication tools
With veterinary professionals or internal clinic staff involved in providing care
When required by law, regulation, legal process, or government request
To protect the rights, safety, or property of our clinic, users, or others

We do not sell, trade, or misuse your personal information.

7. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

8. Data Retention

We may retain your information for as long as required to provide our services, manage appointments, maintain clinic records, comply with legal obligations, resolve disputes, and improve our services.

If you wish to request deletion of your personal information, you may contact us using the details provided below.

9. Your Rights

You may contact us to:

Request access to your personal information
Correct or update your information
Request deletion of your information
Withdraw consent for marketing communication
Opt out of promotional messages

10. Third-Party Websites

Our website may include links to third-party websites or platforms. We are not responsible for the content, security, or privacy practices of those third-party websites.

We recommend reviewing their privacy policies before sharing any personal information.

11. Children’s Privacy

Our website and services are intended for pet owners and adult users. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child has been collected without parental consent, we will take appropriate steps to delete such information.

12. Emergency Disclaimer

Information submitted through our website, contact form, or advertisement may not be reviewed immediately.

If your pet requires urgent medical attention, please contact the clinic directly by phone or visit the nearest veterinary emergency facility.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, legal requirements, or advertising tools.

Any updates will be posted on this page with a revised effective date.